FAQ


Is there any plumbing needed for the OWC Atmospheric Water unit, and can I attach an external water source to it?
There is no plumbing required for the Unit. Just plug it into the electricity and it will be ready to produce pure and clean drinking water. There is an option for dual usage where the unit can be connected to an external source for a continuous supply of purified drinking water if humidity is low and the unit cannot produce water from air.
How does the OWC Water unit produce clean, pure drinking water?
The water molecules in the air are condensed, and then converted into water. This water then passes through a filtration process and the purified drinking water is deposited in the reservoir tank and is ready for use.
Is there enough water in the air to produce water every day?
There are quadrillion gallons of water in the atmosphere at any given time
Does this unit have any other added benefits?
Yes. The OWC water unit has 3 main functions. In addition to converting the air into purified drinking water it also acts as an air purifier providing cleaner air and is a dehumidifier, providing a healthier and more comfortable living and working environment.
How will the OWC Water unit operate in areas with no humidity?
Low humidity conditions are a challenge for any Atmospheric Water Generator that extracts moisture from air. If the humidity level falls below 30% and in very cool temperate climates it takes longer for the unit to produce water.
How often do I have to change the filters?
The air filter needs to be washed with tap water and left to dry once a week in normal environments such as homes and offices. The nano filter has to be cleaned once or twice a month depending on the environment. The nano filter has to be replaced every 6 months and the other filters once a year depending on usage. The UV lamps need a replacement every 2 years under normal circumstances.
How do I know when the filters need to be changed?
There is a filter exchange indicator for each individual filter on the digital display which will flash and show the exchange term of each filter.
Are spare parts available?
Yes spare parts are available and can be ordered by calling our office.
What type of maintenance do I need to do for the OWC Water unit?
Only routine maintenance like cleaning and replacing filters on a regular basis.
What happens if the OWC Water unit has a problem?
First check the trouble shooting pages in the Instruction Manual. If you cannot fix the problem please contact our customer service number listed on your warranty document.
Does the OWC Water unit have any warranties?
Yes. There is a one-year manufacturer's warranty on all parts from the date of purchase. Additionally if you choose our Service and Maintenance option, you have the option to purchase a total package which includes all filter exchanges, service calls and a full warranty for the period of one year. (Yearly maintenance agreement is not available in some parts of the world – please check with our office)

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